Shipping policy

Shipping Policy

Thank you for shopping with Velour Carry. Please review the information below before placing your order.

Shipping destinations and costs

Available shipping destinations, delivery options, and shipping charges are shown at checkout based on the items in your order and your delivery address. Please review the total shipping cost before completing your purchase.

Order processing and delivery estimates

Order processing and transit time are separate. Any delivery estimates provided at checkout or in your order communications are estimates, not guaranteed arrival dates. Processing and delivery may be affected by order volume, holidays, carrier delays, weather, or customs clearance. If you need an item by a specific date, please contact us before ordering.

Tracking your order

When tracking is available for your shipment, we will provide the tracking details in your shipping confirmation. Tracking updates may take time to appear after a carrier receives the package.

Delivery address and order changes

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us promptly using the contact information on our website and include your order number. Address changes or cancellations may not be possible once an order has been processed or shipped.

International shipments

If international shipping is available for your address, your order may be subject to customs duties, import taxes, or other charges. Review any duties and taxes displayed at checkout. Charges not collected at checkout may be payable upon import or delivery, depending on local requirements and the shipping service. Customs procedures can affect delivery times.

Delayed, missing, or damaged shipments

If your order is delayed, appears to be missing, or arrives damaged, please contact us using the contact information on our website. Include your order number, a description of the issue, and, for damaged items, photos of the item and packaging if possible. We will review the issue and help determine the appropriate next steps. This policy does not limit any rights you have under applicable consumer law.